Open to opportunities · Chennai, India

Implementation lead who builds what he deploys

20 enterprise SaaS rollouts across the UK, US, and Middle East. 5 years bridging business requirements and technical execution — on-site and remote. Now building AI-native tools that solve the problems I’ve lived through.

Business AnalysisImplementationCustomer SuccessAccount Management
$4.1M+
Total contract value delivered
UK · US · Middle East
Nearly $1M
Implementation & expansion value
Core rollouts + pilot conversions + CRs
$230K
Monthly savings driven
Amazon · defect prioritisation framework
4
AI-powered products built & shipped
FM Engine · Parabls · AI Config Assistant · FAAX

Work history

Where I've delivered

Nov 2021 — Present
Facilio
CMMS · SaaS
Lead, Product Implementation
  • Spearheaded 20 end-to-end enterprise CMMS/SaaS rollouts for mid-to-large clients — full lifecycle ownership from scoping through post-go-live support.
  • Facilitated client workshops with executives and operational teams; translated requirements into BRDs, solution designs, and WBS-based project plans.
  • Engineered and tested SaaS configurations tailored to each client, driving adoption and smooth maintenance operations.
  • Acted as the internal voice of the customer — bridging clients with product, engineering, and design to drive continuous improvements.
Key initiative

Conceptualized a use-case-driven implementation framework with complexity scoring and effort models — enabling pre-sales to scope accurately, auto-calculate timelines, and cut BRD/UAT ambiguity.

Revenue impact

Identified unaccounted scope-change efforts and built a tracking mechanism. Collaborated with Sales to introduce pre-purchased Professional Services credits — converting informal changes into billable units.

Global delivery

Travelled on-site to Saudi Arabia for a half-million dollar engagement and to the UK for MHA — field requirement gathering, stakeholder workshops, and go-live training across UK, US, and Middle East.

Pilot → Enterprise conversions

4 of 5 pilots converted to full-scale enterprise rollouts — through structured discovery, early value demonstration, and deep stakeholder alignment during the pilot phase, driving $350K+ in expansion value.

Business Analysis

Owned the end-to-end requirements lifecycle — from scoping workshops with client stakeholders to documenting BRDs with solution designs. Worked cross-functionally with integration, product, and engineering teams to tailor configurations that best fit each client’s operational workflow.

Integration & Configuration

Scoped and defined integration requirements across SSO (SAML/SCIM) and third-party platforms including Xero, CorrigoPro, Equiem, Wooqer, Bill.com, SiteFotos, and SFG20. Validated API feasibility via Postman and vendor documentation, determined integration patterns (polling vs webhook), and authored integration requirement documents for the engineering team.

May 2016 — Oct 2021
Amazon
E-Commerce · Ops
Senior Catalog Specialist
  • Managed and resolved catalog and procurement defects for Amazon Fresh, Amazon Pantry, and Prime Now — directly improving operational efficiency.
  • Designed a defect prioritisation framework using product forecasts, inventory value, and glance views — yielding an estimated $230K in monthly savings.
  • Streamlined defect reduction by identifying SOP gaps, reducing invalid case assignments between support teams by ~50 per day.

Projects

Things I've built

WhatsApp-First CMMS

Zero-training facility management platform. Residents report maintenance issues via WhatsApp — informal chat messages triaged into structured professional service requests. Multi-tenant architecture.

React 19SupabaseGemini FlashTwilioVercel Edge
Conversational AI Job Platform

AI-driven “conversation-first” job search. Zero-form onboarding via AI chat generates profiles and ATS-optimised resumes. Narrative-based fit scores and transparent application tracking.

ReactNode.jsOpenAIAdzuna APITypeScript
AI
AI Config Assistant
Enterprise Support Tool

AI-powered assistant that lets support teams query enterprise platform configurations in natural language — eliminating dependency on implementation engineers post go-live.

XMLRAGNLPInternal tooling
FX
FAAX
AI-Assisted Options Trading Platform

Bridges the gap between raw trading interfaces and disciplined strategy-driven execution. Users define structured trading blueprints — AI monitors conditions, generates setups, and drafts trades for human approval.

Strategy blueprintingReal-time AIRisk managementHuman-in-loop

Capabilities

What I bring

Implementation & Delivery
End-to-end SaaS implementation
Project planning & WBS
UAT design & go-live support
SOP development & standardisation
CMMS / facility tech expertise
Business Analysis
Requirements gathering (BRD)
Solution design & scoping
Stakeholder workshop facilitation
Complexity scoring & effort models
Process improvement & gap analysis
Client & Account Management
Executive stakeholder engagement
Cross-functional team leadership
Change management & adoption
Revenue tracking & PS billing
Post-go-live relationship management
Technical
SaaS configuration & system integration
JavaScript-like UI scripting
API integrations
Supabase · React · Tailwind
Prompt engineering & LLM tooling
Tools & Workflow
Notion / Jira / project tracking
Vercel · GitHub · CLI tools
AI-enhanced documentation workflows
System integration & API tooling
Postman · Primitive
Education
M.Tech — Embedded SystemsHindustan University, Chennai
B.E — Electronics & CommunicationBalaji Institute of Engineering & Technology

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Let's talk

30 minutes. No agenda needed.

Whether you’re hiring, evaluating, or just want to understand how I work — pick a slot and let’s have a conversation.

◷30 minutes
◎Google Meet / Phone
◈Roles: Implementation · BA · Account Management · Customer Success · Product Adoption
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Open to the right opportunity

I’m looking for my next challenge

Targeting roles in implementation leadership, business analysis, or account management — ideally at a company where enterprise depth meets product thinking.

Based in Chennai. Available for hybrid or remote roles.